How Can We Help?
Do you have technical questions about Block Buddy Pro? Review the FAQs below.
If you don’t find the answer you are looking for, please fill out our contact form and we will reach out to you.
Frequently Asked Questions
Can I access content offline?
- Yes, you can view Block Buddy Pro content in offline mode.
What do I do if my app won’t open?
- For any trouble with the Block Buddy Pro app, contact our technical team by scrolling to the bottom of this page and filling out the contact form.
My app is asking for a verification code?
- Due to recent updates with Apple App Store and Google Play, some users may be experiencing a verification code related issue. Block Buddy Pro recommends the following steps as first course of action. If step 1 does not work, please continue to step 2, and so on.
- 1. Check your regular email and junk mail for verification code message from WordPress/ Block Buddy Pro
- 2. Clear the app cache
- How to do this for Apple: Delete the app / redownload from App Store
- How to do this for Android: https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
Or delete the app / redownload from the Google Play
- 3. Contact us for support at the form below.
- Please be sure to communicate in your ticket with steps you can completed already for the fastest fix.
I forgot my username or password, what do I do?
- Visit the Link Here. Enter your username or the email address you used to register your account to retrieve your reset code.
- Or, in the Block Buddy Pro app, click the “Forgot Password” link on the login screen and follow the onscreen instructions.
- If those steps didn’t work, contact our technical support team by filling out the contact form below.
How do I take notes in the Block Buddy Pro app?
- Within each lesson, click on the pencil icon to add a note to that lesson. To view a previously created note, click on the paper icon or search for notes under the tools category in the main menu.
How do I cancel my subscription?
- To cancel your subscription, go to settings in the main menu and click on my account. You will be redirected to the website and there can cancel your subscription.
What’s happening with the original Block Buddy app?
- The original Block Buddy app is no longer available. The app was ended in January 2021. If you have any questions, please contact Block Buddy Technical Support.