How Can We Help?

Do you have technical questions about Block Buddy Pro? Review the FAQs below.


If you don’t find the answer you are looking for, please fill out our contact form and we will reach out to you.

Frequently Asked Questions

Can I access content offline?
  • Yes, you can view Block Buddy Pro content in offline mode.

What do I do if my app won’t open?
  • For any trouble with the Block Buddy Pro app, contact our technical team by scrolling to the bottom of this page and filling out the contact form.

My app is asking for a verification code?
  • Due to recent updates with Apple App Store and Google Play, some users may be experiencing a verification code related issue. Block Buddy Pro recommends the following steps as first course of action. If step 1 does not work, please continue to step 2, and so on. 
  • 1. Check your regular email and junk mail for verification code message from WordPress/ Block Buddy Pro
  • 2. Clear the app cache
  • 3. Contact us for support at the form below.
  • Please be sure to communicate in your ticket with steps you can completed already for the fastest fix.

      


I forgot my username or password, what do I do?
  • Visit the Link Here. Enter your username or the email address you used to register your account to retrieve your reset code.
  • Or, in the Block Buddy Pro app, click the “Forgot Password” link on the login screen and follow the onscreen instructions.
  • If those steps didn’t work, contact our technical support team by filling out the contact form below.

How do I take notes in the Block Buddy Pro app?
  • Within each lesson, click on the pencil icon to add a note to that lesson. To view a previously created note, click on the paper icon or search for notes under the tools category in the main menu.

How do I cancel my subscription?
  • All account updates must be made on our website instead of on the app. To cancel your subscription, please complete the following:  
  • – Visit myblockbuddy.com and select Sign In.  
  • – Sign in with the same username and password used to sign in to the app. 
  • – After signing in, select the menu on the top right and select My Account. 
  • – Once you are in your account, you can edit your subscription under My Subscriptions. 
  • It is important to note that all subscriptions must be canceled the day before your automatic renewal to prevent the renewal from reoccurring.  
  • When you cancel you will continue to have access to the app until the date your current subscription ends. 

How do I update my credit card?
  • All account updates must be made on our website instead of on the app. To cancel your subscription, please complete the following: 
  • – Please head to myblockbuddy.com and select Sign In.
  • – Sign In with the same username and password used to sign into the app.
  • – Select the hamburger menu in the top right
  • – Select My Account
  • – You can edit your subscription under Payment Methods

What’s happening with the original Block Buddy app?
  • The original Block Buddy app is no longer available. The app was ended in January 2021. If you have any questions, please contact Block Buddy Technical Support.

                                              

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