How Can We Help?
Do you have technical questions about Block Buddy Pro? Review the FAQs below.
If you don’t find the answer you are looking for, please fill out our contact form and we will reach out to you.
Frequently Asked Questions
Can I access content offline?
- Yes, you can view Block Buddy Pro content in offline mode.
What do I do if my app won’t open?
- For any trouble with the Block Buddy Pro app, contact our technical team by scrolling to the bottom of this page and filling out the contact form.
I forgot my username or password, what do I do?
- Visit the Link Here. Enter your username or the email address you used to register your account to retrieve your reset code.
- Or, in the Block Buddy Pro app, click the “Forgot Password” link on the login screen and follow the onscreen instructions.
- If those steps didn’t work, contact our technical support team by filling out the contact form below.
How do I take notes in the Block Buddy Pro app?
- Within each lesson, click on the pencil icon to add a note to that lesson. To view a previously created note, click on the paper icon or search for notes under the tools category in the main menu.
How do I cancel my subscription?
- To cancel your subscription, go to settings in the main menu and click on my account. You will be redirected to the website and there can cancel your subscription.
What’s happening with the original Block Buddy app?
- The original Block Buddy app is no longer available for purchase or download, but will still be supported until its End of Life on December 31st, 2020. Users of the original Block Buddy app can receive a discount to upgrade to Block Buddy Pro by visiting the icon in the original Block Buddy app. For assistance, please contact Block Buddy Technical Support.